|
Supervisor: Director of
Marketing
Hourly Wage:
Exempt: No
Gaming License: Category III
Job Level: 1 – Sedentary work
Summary:
The Players Club Supervisor monitors all activities in and around
the Players Club area ensuring positive and friendly guest service.
Essential Duties and Responsibilities:
- Observes all activity within assigned area offering assistance to
players
- Capable of handling routine guest complaints and incidents and
exhibits the appropriate discretion to identify situations that
require managerial personnel
- Assist with organizing and maintaining the cleanliness of the
Players Club booth
- Maintains tracking of tickets sales for concerts
- Monitors and evaluates the Players Club Attendant on their shift
- Input information in Players Club tracking system accurately and
efficiently
- Effectively schedule and monitor team members’ breaks and meal
times
- Effectively corrects behavior of Players Club Attendants as needed
and properly documents their activities
- Promptly answers the telephone and take care of the guest’s
inquiries promptly and professionally
- Effectively and positively communicates information about the
Golden Eagle Casino to the guests
- Performs essential duties of Players Club Attendant as needed
- May work in the Marketing office to assist with other marketing
projects as requested
- May work parades and other events off site
- May work in entertainment center for VIP parties, meeting, etc.
- Performs other duties as assigned by Marketing Directors, Manager
on Duty or General Manager
Physical Requirements:
To perform the essential duties of this job the team member may have
to physically perform the following functions in an eight-hour day
for the amount of time indicated.
|
Task |
Occasionally
(1% - 33%) |
Frequently
(34% - 66%) |
Constantly
(67% - 100%) |
|
Standing |
|
|
X |
|
Walking |
X |
|
|
|
Sitting |
X |
|
|
|
Change of Position |
X |
|
|
|
Reaching (extended
hands/arm) |
X |
|
|
|
Reach across Midline |
X |
|
|
|
Handling (hold, grasp,
seize, turn) |
|
X |
|
|
Fingering (pinch/pick) |
X |
|
|
|
Crouching/Squatting (bend
legs/spine) |
X |
|
|
|
Stooping (bend at waist) |
X |
|
|
|
Machine Control
Operation |
|
|
|
|
Arm/Hand |
|
X |
|
|
Simple Grasp (grasp
lightly) |
X |
|
|
|
Firm Grasp (grasp lightly) |
X |
|
|
|
Fine Manipulation |
X |
|
|
|
Weight |
|
|
|
|
Lifting/Lowering |
X 20 - 50 lbs. |
|
|
|
Carrying |
X 20 - 50 lbs. |
|
|
|
Pushing/Pulling (force
exerted) |
X 20 - 50 lbs. |
|
|
| |
|
|
|
Sedentary Work
Exerting up to 10 pounds of force occasionally, and/or up negligible
amount of force constantly.
Work related tasks & forces/weights associated:
Gazebo bag – 40 lbs. (2 person lift done 4 times annually)
T-shirts – 5-6 lbs.
Box of playing cards – 2.75 lbs.
Box of comp papers – 26 lbs. (2 person lift is recommended)
Access to Sensitive Areas and Information:
Player tracking system
Marketing office
Related team member forms
Marketing storage
Keys:
Marketing storage
Players Club area
Coat Check Room
Comps generated
Related team member forms
General Qualifications:
Must be able to deal effectively with other people both externally
and internally
Must have strong oral communication skills
Education and Experience:
High school diploma or GED
Must have good computer and typing skills |
